You only have an Elementra account if you signed in (with your email, Google or Apple). Playing against the computer needs no account.
Delete it in the game
In the app or at play.deevolutionstudios.com, sign in and go to Profile → Account → Delete account. It takes effect straight away.
Or ask us by email
- Can't sign in any more? Email contact@deevolutionstudios.com from the email address on the account, with the subject “Elementra: delete my account”, and your player name if you remember it.
- We check that the request comes from the account’s address, then delete the account.
- We confirm by email once it’s done.
What is deleted
- Your sign-in and email address
- Your player profile: name, picture, frame and friend code
- Your progress and collection: cards, upgrades, crystals, shards, quests, events and items
- Your friends list, friend requests and table invites
- The codes you have redeemed
What is kept, and for how long
- App Store and Google Play keep their own record of purchases you made, under their own privacy policies.
- Technical logs and error reports on our game server are kept only for a short time (error reports up to 30 days).
- Anonymous game statistics and crash reports from the apps aren’t linked to your account and are deleted by Google after a limited time.
Data on your device
Settings saved in your browser or on your device (sound, card display, tutorial progress) are removed when you uninstall the app or clear the site’s data.
Read the full Elementra: Dragon Academy privacy policy, or email contact@deevolutionstudios.com with any question.